Reference

Legal terms you can read and understand

We keep our legal framework transparent and grounded in how your account actually works. Your deposits via DANA, OVO, GoPay and QRIS are verified.

Account verificationPayment securityData access rightsSupport channels
luxbola Legal terms you can read and understand
REACH OUR TEAM

How to contact us about legal questions

Team online

Live chat

Available daily 08:00–23:00 WIB. Open your account, tap Support at the bottom of the screen, and message us. We respond to legal or policy questions within ten minutes during operating hours.

Email support

Send account, data or payment disputes to [email protected]. We reply within 24 hours on business days with full explanation of our position and next steps for resolution.

Account settings

View your legal preferences, request data export, or close your account directly in Settings > Legal & Privacy. Changes take effect immediately and are logged with timestamp for your records.

HOW WE PROTECT YOU

Data security, cookies and account access

Data encryption

All account data — username, email, phone, payment method and transaction history — is encrypted end-to-end using TLS 1.3. We do not sell your data to third parties. Your information is only shared with payment processors (DANA, OVO, GoPay, QRIS) to clear your deposits and withdrawals.

Cookie policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby performs on desktop and mobile. You can disable non-essential cookies in your browser without affecting account access. Session cookies expire after 30 minutes of inactivity.

Account security

Your password must be at least 12 characters. We recommend adding a secondary email to your account for recovery. If you suspect unauthorized access, contact support immediately; we will freeze your account, verify your identity, and restore it within two hours.

Data retention

We keep transaction records, login history and account verification data for seven years to comply with payment processor requirements. Personal data (name, email, phone) is deleted 12 months after account closure, unless local law requires longer retention.

Data access request

You can request a complete export of your account data in JSON or CSV format via Settings > Legal & Privacy > Export My Data. We deliver the file within five business days to your registered email address.

Dispute resolution

If you disagree with a transaction or believe a withdrawal was processed incorrectly, open a dispute via Support > Disputes within 30 days of the transaction. We investigate and respond with findings and next steps within 10 business days.

Legal questions answered

Yes. Go to Settings > Legal & Privacy > View My Data to see your full account profile, including email, phone, deposit and withdrawal history, and gameplay records. You can also request a full export in machine-readable format (JSON or CSV) — we send it within five business days.

Visit Settings > Account > Close Account and confirm. Your account closes immediately. Any remaining balance is returned to your last verified payment method (DANA, OVO, GoPay or QRIS) within five business days. After closure, you cannot reopen the same account; a new registration creates a fresh account.

We match your account holder name to your payment method, confirm the funds source (your registered deposit method), and validate the withdrawal amount. If there's a mismatch or the amount exceeds your deposit history, we flag it and ask for additional proof (ID photocopy or bank statement) before proceeding.

All payment data is encrypted with TLS 1.3 and never stored on our servers in plain text. Deposits are verified by the payment processor before they reach your account balance. Withdrawals are processed only to the payment method you registered — we do not allow cross-method transfers.

You can update your email and phone in Settings > Account Details at any time. Legal name, date of birth and identity number cannot be changed after verification — they are locked to prevent fraud. Contact support if you believe your identity data is incorrect.

Transaction records (deposits, withdrawals, gameplay) are retained for seven years. Personal data (name, email, phone) is deleted 12 months after you close your account, unless local law or a payment processor requires longer storage. You can request a copy anytime via Settings > Legal & Privacy.

Contact support immediately via live chat (08:00–23:00 WIB) or email [email protected]. We freeze your account, verify your identity, review the transaction, and restore your balance if fraud is confirmed. Investigation typically takes five to ten business days.