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Privacy and security are at the core of your luxbola account

When you open an account with us and deposit through DANA, OVO, GoPay or QRIS, your personal and payment information stays encrypted and separate from our game servers.

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What we collect and why

luxbola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

luxbola collects your name, email, phone number and payment details when you register and make deposits. We use this information to verify your account, process withdrawals through your chosen payment method, detect fraud and communicate with you about your account status. We also track your device

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type and browser to prevent unauthorized access and maintain session security. Where local law permits, we may store anonymized gameplay data to improve our platform. You can request what data we hold about you at any time through our support portal, and we will respond within
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14 days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

How to ask about your privacy

If you want to know what data we store, request a copy of your information or ask us to delete or correct something, get in touch with our data team through the channels below. We respond to all privacy requests within two weeks.

Team online

Email Support

Send your privacy request to [email protected]. Include your account email and the specific data you want to access or update.

Live Chat

Open the chat window in your account dashboard and ask for our privacy team. Available daily 08:00–23:00 WIB to help players in Bandung, Medan and across Indonesia.

Account Settings

Log into your luxbola account, go to Settings > Privacy & Data, and you'll see options to download your information or adjust your privacy preferences.

HOW WE PROTECT YOU

Security practices behind your account

We use industry-standard TLS 1.3 encryption on all connections between your device and our servers.

Payment Tokenization

Your DANA, OVO, GoPay and QRIS details are tokenized on our payment gateway. We keep only the reference token, never the full account number.

Session & Cookie Control

Cookies expire automatically after 30 minutes idle time. You can clear session cookies from your browser settings at any time without affecting your account.

Data Retention

We keep your account data for as long as your account is active. After closure, we retain records for 7 years where local law requires, then securely delete or anonymize them.

Third-Party Sharing

We share data only with payment processors, fraud-detection partners and where local law demands. We never sell your personal information to advertisers or other brands.

Access & Correction

You can request a copy of your data, update incorrect information or ask us to delete your account through the data portal in Settings or via email.

Incident Response

If we detect a security breach affecting your data, we'll notify you within 48 hours with details on what happened, who to contact and what steps to take.

Privacy questions players ask most

No. We never sell your personal information to third parties or advertisers. We share data only with payment processors to clear your deposits and withdrawals, and with fraud-detection services to keep your account safe. Any sharing is strictly necessary to operate your account or required by local law.

After you close your account, we keep records for 7 years where local law requires (for tax and regulatory purposes), then delete or anonymize them. You can request a final copy of your data before we do. Contact [email protected] with your account email.

Yes. Log into your account, go to Settings > Privacy & Data, and click Download My Data. You'll get a file with all information we hold — account details, transaction history, device logs and preferences. This usually takes 2–3 business days.

No. Your payment details are processed by our payment partner and tokenized. We store only a secure token, not your account number or card data. Your bank and payment app control the actual transaction; we see only confirmation and the deposited amount.

Contact our support team immediately via live chat or email to [email protected]. We'll log you out of all sessions, review login history from the past 7 days and help you reset your password and enable two-factor authentication to lock down your account.

No. Our cookies are first-party only and used solely to keep you logged into your luxbola account session. They expire after 30 minutes of inactivity. We do not track you on third-party sites or share cookie data with advertisers.

Yes. In your Account Settings under Notifications, you can unsubscribe from marketing emails while keeping transactional alerts (withdrawal confirmations, login alerts) active. You'll still receive security and account notifications as required.

Privacy and security are at the core of your luxbola account

How to ask about your privacy

Email Support

Live Chat

Account Settings

Security practices behind your account

Payment Tokenization

Session & Cookie Control

Data Retention

Third-Party Sharing

Access & Correction

Incident Response

Privacy questions players ask most

01 Do you sell my data to other companies?

02 How long do you keep my account history after I close it?

03 Can I download all my personal data?

04 Is my DANA, OVO, GoPay or QRIS information stored on luxbola's servers?

05 What happens if I suspect someone else accessed my account?

06 Does luxbola use cookies to track me across other websites?

07 Can I opt out of promotional emails about new games or promos?

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